Seamless User Experience

A seamless user experience allows a single input of data for the entire risk process and a "frictionless environment" to conduct business anywhere with any device. Younger generations will expect this capability to be available, but many wholesalers are not prepared to provide it. 

Heat Map Results

Committee Research

The following trend has been updated to include COVID-19 implications, opportunities, and threats. You may view the full report or the graphic report summary below.

• Trend Report | August 2020
• Infographic Summary | August 2020

Related Articles

• "P&C Tech Plans and COVID-19: The Good, The Bad, and the Ugly (but Mosty Good)" (May 2020)
• "Zoom Grapples With Security Flaws That Sour Users on App" (April 2020)
• "12 Examples of Brands with Brilliant Omni-Channel Experiences" (March 2019)
• "Redesigning user and customer interfaces for seamless digital experience and journey" (March 2019)